Social Media Imitates Art


A roll of 35mm movie film

What’s your favorite movie?

I love Remember the Titans. It has the perfect blend of inspiration, humor and entertainment. Your favorite movie probably makes you laugh, think, act, or all of the above. Everyone has a favorite movie, and while our movies are different, we like them for the same reasons.

If you’re the manager of a social media network, think of it as a movie. Are you making your followers laugh? Are you making them think? Are you causing them to act? If not, it’s time to readjust your efforts. The smallest changes can make a big difference. You may need to change your content. You may need to change the times you post. Or, maybe you just need to add attention-grabbing images to your post.

I don’t want to pressure you, but you’re the director/producer/writer of the movie. OK, I do want to pressure you a little, because pressure is a good thing. With so many movies out, how will you get people to like yours? The reason someone likes your social media network is no different than them liking their favorite movie. Be funny, inspiring, entertaining and honest.

Why I Have No Blog Posts

I will have no blog posts this week, but I have a very good excuse. Normally, I spend my weekend writing blogs for the following weeks. This weekend was spent taking chances on slot machines and indulging in free cocktails at the Coushatta Casino Resort. This was my first time at the Coushatta, and my second time at a casino. It was a nice getaway, but I think I’ll stick to my natural talents. Gambling isn’t one of them.

My goal this week is to finish my social media e-book which will be available on my website. I’ll keep you posted on that. Anyways, I hope everyone has a great week!





My Worst Experience!

Scene Clapper

Back to the topic of customer complaints on social media. In To Delete or Not Delete we discussed the positive impact responding can have on a company.

Now, I want to see how you will respond. I will play the role of the customer posting on your company’s Facebook wall,  and I want you to comment your response in the comment section.

“I go to your store all the time, and I’ve never had such a bad experience as today. The cashier Laura, refused to give me 40% off of my purchase because my coupon was expired by one day. I loved the outfit so much that I decided to buy it. After going home to show off the outfit to my husband, I found a huge ink stain on it. I took it back to your store and guess who refused to return it? Laura said that she couldn’t return items that had been worn and damaged. I will never go to this store again, and I highly recommend for others not to.”

If you’re like me, you probably want to respond with some asterisks and other characters. We’re professionals, so you have to keep it censored. So, tell me your respond in the comments below. 1, 2, 3, Go!

How to Job-Proof Your Social Network


“I would like to extend you a job offer.”

These are the words that everyone wants to hear, but your social media page could stand between you and your job offer. The misconception is that a great resume and cover letter are the key to getting a job. Wrong! Maybe 10 years ago. Today, social media plays a huge part in the application and screening process.

Let’s just pretend that both of these pictures are not me. You’re a hiring manager who has it narrowed down to two candidates, which one would you choose?


Candidate 1: Grenade Drinking Gina


Candidate 2: Newspaper Reading Nancy

Candidate two has my vote. Here are small actions you can take to job-proof your social network.

1. Delete incriminating photos of yourself.

So, what’s incriminating? The pictures that show you’re guilty of nonprofessional behavior. If you are doing any of the following, please delete: drunk, throwing up gang signs, smoking illegal substances, and under arrest. Also, change your settings to where you have to approve photos that you’re tagged in. This will avoid your friends posting pictures of you in your unpleasant moments.

2. Make your profile private.

You can always make your profile private to the public. People who aren’t your friends will have limited access to view your page. My personal profile is unsearchable. You can only see my entire profile or request to be my friend if we have a mutual friend.  I once had an employer get access to my page through a Facebook friend who worked for the company. It’s a very small world.

3. Tell employers where to go.

Include a link in your resume or email that tells employers where to go. This allows you to control what profile the hiring manager views. I always include a link to my LinkedIn profile when applying for a position.  LinkedIn is a professional network, so there shouldn’t be any casual photos on there.

What are your thoughts on this subject? Do you job-proof your social media network? Let me know in the comments!

To Delete or Not to Delete: How to Handle Customer Complaints on Social Media

Customer Complaints on Social Media

So, you’ve landed your first big social media client. It’s your first day managing their social network pages, and you begin posting. You’re excited at the number of shares and likes you receive. After taking a break from monitoring the page, you decide to log-in. You’re greeted with 5 notifications.  It’s a very unhappy customer complaining about your client’s services and products. To add oil to the fire, her supporters appear voicing their negative opinions. What’s a girl(or guy) to do?

Often, we are so consumed with social media content that we forget the other roles of a social media manager. A mediator and customer service representative are two of the many roles. When faced with whether to delete or keep a negative post, I keep it. It is completely up to you and your client, but here’s how I see it.

We live in a world where the bad receives more attention than the good, and your audience is waiting to see how you handle it. When someone posts a negative comment on social media, it is not a problem. It’s an opportunity. Will you be defensive? Will you be rude? Will you ignore the comment? Will you display concern? How you respond to the comment is way more important than the comment itself. Customer complaints should be handled the same way online as offline.

We’ll touch more on this subject later this week!

Are You Tired of Seeing These?

You know those ecards that were floating around Instagram, Facebook, and email last year? Well they’re back(thanks to me), but this time they’re much better. Why? Oh, I’m glad you asked. They’re better because they’re all about social media! I’ve collected six social media ecards to tickle your funny bone.

Social Media Ecards     Social Media Ecards

SocialMediaEcard      Social Media Ecards

Social Media Ecards              Social Media Ecards

I hope these give you a little laugh on humpday! I even decided to use one for today’s Facebook post. Take a look!

How to Get People to NOT Like You


Social Media Management

I remember when I first graduated college, and I would drag myself to networking events. I would spend time talking to a few people, and there were some instances where I wanted to run for the exit. There one was girl who bored me to death for three reasons:

  • She only talked about herself.
  • She assumed I really cared about her life story.
  • She obviously did not respect my time.

Based on this first impression it would be safe to say that I did not like her. Technology complicates things, but whether you’re online or offline the same rules apply. If she was a social media page I wouldn’t “follow” or “like”. If your social media page has these traits, most likely people won’t “follow” or “like” you.

Selfish: There’s this rumor going around that social media is all about a brand informing customers of who they are. NEWS FLASH: Social media is not just about the brand. If your fans don’t feel like they’re being involved in the conversation, they will leave.

Conceited: Say yes to confidence. Say no to conceited.  I cannot appreciate a page that is too prideful to accept constructive criticism or feedback from customers. While managing social media for a restaurant, I posted a picture of what I thought were delicious fried mozzarella sticks. People started commenting “what is that”, and I even had one lady who said that it was a horrible picture. A part of me wanted to scream “who asked you”, but I remembered how important it is to be open to feedback. Can you guess what I did? I immediately deleted the picture.

Boring: There are many people(including me) who are easily bored. How will you keep my attention on a social media page? Ask me questions! Let’s play trivia or fill in the blank! Blow my mind with great images! Please just do something other than talk about yourself.

What turns you off from social media pages?

Social Media Manager e-card

The Social Media Manager Syndrome


Social Media Manager e-card

The Social Media Manager Syndrome is the sudden urge to become the manager of social media pages that are not your own. This includes Facebook, Twitter, Pinterest, LinkedIn, Google+ and any other network.


A person with Social Media Manager Syndrome may have the following symptoms:

  • Increased use of the computer
  • The tendency to call themselves a “social media manager” to family, friends, and complete strangers
  • Shower the world with posts, tweets and pins
  • Add social media apps to their phones
  • Become emerged in webinars, ebooks and social media related resources
  • Join social media related groups on LinkedIn
  • Tweet in their sleep
  • Bore relatives and partner with social media related topics
  • Use of uncommon words like Hootsuite and EdgeRank

Sign and Tests

While there are no tests to confirm this syndrome, there are ways to figure out if your condition is serious. Questions to ask yourself include:

Am I passionate about being a Social Media Manager?

Do I have the experience and knowledge to support this syndrome?

Have I seen measurable results as an outcome of my symptoms?

Support Groups

The following organizations are actually enablers to the Social Media Syndrome and will heighten your expertise:

Amy Porterfield

Social Media Examiner



Warning: The Social Media Manger Syndrome is spreading rapidly. If you or anyone you know experience this, please be sure to learn from an expert.

10 Day Notice

10 Day Notice!


10 Day Notice


10 Day notice? You’re probably asking yourself “what the hell is she talking about.” Well, I turned in a 10 day notice at my job, so the social media and writing world now has my full attention. Don’t everyone hire me at once :). I want to share a little of my journey with you, and it may help you take the big step.

While I won’t disclose the company, I will say that I’ve been unhappy for quite some time. As the Communication/Office Coordinator my job consisted of social media, review management, clerical tasks, and so much more. It was my first job after college, and for several months I was just happy to have a nice paycheck. After about three months I started to notice a few things:

  1. I did not have freedom to use the creativity and writing style that I loved.
  2. There was an entrepreneur seed that began to grow inside of me.
  3. I realized I loved my job duties but I did not enjoy working for an asshole(excuse my language).

Like any other young woman, I began applying to hundreds of other positions. Although I had great experience, I really didn’t have much luck finding a job. I was applying for a job and researching more about starting my own business at the same time. But wait, “what makes you think you have what it takes to be an entrepreneur.” is what the voice inside of my head was telling me. Anyways, fast forward past hundred of job applications, a bunch of start-up articles, and my savior Marie Forleo, and I’m at this point. I’m saying goodbye to stability and welcoming risk with open arms.

All it took was more faith than fear. I will be providing Freelance Writing and Social Media services!